Shipping, Returns & Payment

We at ZeraCustoms, are committed to customer satisfaction. We will do everything we can to make you happy, you can contact us via various methods:

Email:  help@zeracustoms.com
WhatsApp: 7982726006
Customer Care Number: 7982726006
Customer Care Timings: 10 AM to 5:00 PM IST, Monday to Friday

Shipping

Customers usually receive their orders within 3-7 business days after they have placed the order.

For international orders, the customer is responsible for any import duty that may be levied upon their order. If you have any questions about the expected delivery period for your address, please contact us at help@zeracustoms.com or +917982726006.

Items are delivered within 15-18 Days.

Warranty

We provide 3 months warranty on all our products from the date of invoice, this includes any manufacturing defect or workmanship error. Physical damage, wear & tear issues would not come under warranty.

Cancellations

For cancellations, please contact us via email (zeracustoms@gmail.com) or WhatsApp (7982726006). All cancellation requests must be received before the order has been shipped. Once the order has been shipped, you can request for a refund or replacement based on our refund/exchange policy.

Exchange & Replacement Policy

We understand that sometimes things may not go as planned. If you receive a product that is damaged, defective, or broken during transit, we will gladly replace it free of charge.

Eligibility for Exchange

1. Damaged/Defective Products:

• If your product arrives in a damaged or unusable condition, contact us at help@zeracustoms.com within 24 hours of delivery.

• Unboxing video is must for any type of claim.

2. Original Packaging:

• The product must be returned in its original packaging, including all contents, in perfect resellable condition.

3. Verification Process:

• In some cases, you may be required to submit a screenshot of your phone model name for processing the exchange.

If the product is not available for replacement due to stock unavailability, we will issue a refund.

Non-Eligible Conditions

• Incorrect size, design, or model selected by the customer at checkout.

• Items not in original condition, with missing parts, or damaged due to customer error.

• Replacement requests made after 24 hours of delivery.

How to Initiate a Return or Exchange

1. Email us at help@zeracustoms.com with your order details and issue description.

2. Once approved, securely pack the product and ship it to:

Return Address:

303, 3rd Floor, RG Complex, Plot No. 8, MLU Pocket, Dwarka Sector-5, New Delhi – 110075

3. Use a trackable shipping service to ensure safe delivery. We are not liable for packages lost or stolen during transit.

 Order Cancellation Policy

• You can cancel your order before it enters production by emailing help@zeracustoms.com

• Orders cannot be canceled once they are shipped.

Shipping Costs for Returns

• Customers are responsible for all return shipping costs.

Replacement Policy

1. If the wrong product is delivered, a replacement request must be raised within 24 hours of delivery.

2. Replacements are shipped within 48 hours of approval.

3. If the replacement product is unavailable, a refund will be issued.

4. Once a replacement is issued, it cannot be returned or replaced again.

Additional Notes

• For claims regarding missing packages, Proof of Delivery (POD) is required.

• If the product fails quality assurance checks, we reserve the right to decline the exchange or replacement.

For further assistance, please email us at help@zeracustoms.com. We’re here to help and ensure a smooth shopping experience!